Refund Policy
Effective Date: September 4, 2026 • Last updated: September 2026
7-Day 100% Money-Back Guarantee
We want you to love using LunaLux HDR as much as we love crafting it. If LunaLux HDR does not fit your photography workflow or meet your expectations, we will issue a full 100% refund within 7 days of your purchase date — no questions asked.
1. Refund Eligibility
To qualify for a full refund under our 7-day policy:
- Your purchase must have been made within the last 7 calendar days.
- Your purchase was completed through our authorized Merchant of Record (Lemon Squeezy) or directly via our official store.
- You provide your original order number or the email address used during checkout.
2. How to Request a Refund
Requesting a refund is simple and fast. Choose either of the following methods:
Option A: Email Us Directly
Send an email to our support team with your order number or receipt email.
[email protected]Option B: Lemon Squeezy Portal
Open your original email receipt from Lemon Squeezy and click "View Order & Receipts" to manage your license and request a refund.
Receipt ➔ Manage Order3. Processing Time & Payout
Once your request is received, our team will process the refund within 24 to 48 hours. The funds will be returned automatically to your original payment method (Credit Card, Apple Pay, PayPal, or local payment method). Depending on your financial institution, it typically takes 3 to 7 business days for the credit to appear on your bank statement.
4. License Key Deactivation
Upon issuance of a refund, the corresponding Pro license key will be deactivated. You may continue to use the free tier of LunaLux HDR (including 50 free processed photos and basic SDR/HDR preview tools) without any restriction.
Have Questions?
We are committed to treating photographers fairly and transparently. If you have any questions or feedback on how we can improve, please reach out to us at:
[email protected]